Stalder Laboratories Inc. Sustains High Level of Client Satisfaction Despite the Pandemic

 


Established in July 1999, Stalder Laboratories, Inc. (SLI) continues to create globally competitive products and consistently upholds its commitment to manufacture products that meet the demands of its regular clientele and prospects. Located at the heart of San Pablo City, Laguna, SLI is duly licensed as a Cosmetic and Drug Manufacturer by the Philippine FDA. It is a GMP (Good Manufacturing Practice) certified manufacturing facility producing Halal-certified products. For over 21 years, SLI has built its foundation on the skin care industry. It continues its obligation in providing client satisfaction by ensuring products meet their specifications and by providing confidence that products are manufactured with the best quality.

How has the new normal been affecting the laboratories' operations?

“It disrupted the operations and decreased the productivity. The management was forced to downsize and re-arrange work schedules based on the curent need. Workforce safety protocols were adapted which also affected the efficiency.”

What is your market outlook? What can clients expect you in the coming months?

“The "new normal" requires a new mindset, and that is to respond positively to this global crisis and adapt to the abrupt changes it brought in our company. We go on the offensive when our competitors are weak. Our marketing and advertising costs were minimized as we utilized the social media platform in the promotion of our products, especially those products crucial in this time of pandemic, namely: hand sanitizers, rubbing alcohol, and hand soaps.”

“We also started to engage more on selling our products through the social media and e-commerce. We maintained our focus on the needs of our customers, we respond according to their needs through launching products they keep on inquiring. Apart from that, our customer service is strengthened through adding additional work days for our regular employees to cater each and every customer in our social media pages.”



JL Santiago Aquino

A millennial lifestyle blogger from Caloocan City who adores trying new things. ✨ “Make jokes. No stress. Love. Live life. Proceed. Progress!”

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